I Found a Broken or Poorly Parked Bimba Bike

If you come across a broken, misplaced, or improperly parked Bimba bike, we appreciate your help in reporting it so we can address the issue promptly. Here’s how you can let us know:

How to Report an Issue

1. In the App
   • Open the Bimba app.
   • Select the bike on the map.
   • Tap “Report Issue” and provide details about the problem.
2. Via Email
   • Send an email to [email protected] with the following details:
     • The location of the bike.
     • The QR code of the bike (found near the handlebars).
     • A picture of the bike showing the issue.
3. With Your Municipality’s App (if applicable)
   • In some cities, you can report misplaced bikes directly to the municipality. They will work with us to relocate or repair the bike.

Thank you for helping us maintain a safe, clean, and well-functioning bike-sharing service! Your feedback ensures a better experience for everyone.