Effective Date: February 2, 2025

Bimba Eco Bike SRL (“Bimba,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gobimba.com, use our mobile application (“Bimba App”), or interact with our services. By accessing or using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

Information We Collect We collect information that you provide to us, information we collect automatically, and information from third parties. This includes:

  • Account Information: When you create an account, we collect your name, email address, phone number, date of birth, and payment details.
  • Government Identification: If required by law or for verification purposes, we may collect a copy of your government-issued ID.
  • Location Data: To enable bike rentals and provide location-based services, we collect your GPS location from your mobile device and from Bimba bikes while they are in use.
  • Usage Data: We collect information about your interactions with our app and website, including device details, IP address, browser type, app usage, and ride history.
  • Customer Support and Communications: When you contact us for support or inquiries, we collect your communications and related information.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance user experience, analyze trends, and deliver personalized content and advertisements.

How We Use Your Information

We use the information we collect to:

  • Provide, manage, and improve our services, including bike rentals and customer support
  • Process payments and manage billing
  • Verify your identity and eligibility to use our services
  • Enhance safety and security of users and the platform
  • Track and monitor bike usage, including geolocation tracking
  • Communicate with you regarding service updates, promotions, and support
  • Analyze usage trends and improve our website, app, and business operations
  • Comply with legal obligations and enforce our terms and policies

How We Share Your Information

We do not sell your personal data. However, we may share information in the following circumstances:

  • Service Providers: We share data with third-party service providers that help us process payments, host our platform, and provide analytics.
  • Government and Law Enforcement: If required by law, we may share information with authorities to comply with legal obligations.
  • Business Transfers: In the event of a merger, sale, or business reorganization, your information may be transferred as part of the transaction.
  • Third-Party Integrations: If you link your Bimba account with third-party services, we may share relevant data with them based on your authorization.
  • Aggregated Data: We may share non-identifiable, aggregated data for research, marketing, or service improvement purposes.

Data Retention We retain your information for as long as necessary to provide our services and comply with legal requirements. Account and transaction data are retained while your account is active. If you request account deletion, we will remove or anonymize your data unless retention is required by law or for fraud prevention.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including:

  • The right to access, update, or delete your personal information
  • The right to opt out of marketing communications
  • The right to restrict processing or request data portability
  • The right to withdraw consent for data collection, where applicable

To exercise your rights, contact us at [email protected].

Security Measures We implement technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no online service is entirely secure, and we encourage users to protect their login credentials.

Cookies and Online Tracking We use cookies to personalize content, improve our website, and provide relevant advertisements. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of our services.

Children’s Privacy Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe we have collected information from a minor, please contact us so we can remove it.

International Data Transfers As we operate in Costa Rica, your data may be processed and stored outside your country of residence. By using our services, you consent to the transfer of your data to locations where our service providers operate.

Automated Decision Making We may use automated decision-making processes for fraud prevention, identity verification, and service optimizations. If you believe that an automated decision has negatively impacted you, you may request a manual review by contacting [email protected].

Your Privacy Rights You have certain rights regarding your personal data, including the right to request information about how your data is used, request corrections, and object to processing in certain situations. If you wish to exercise these rights, please contact us.

Data Protection Measures We use secure server technology, encryption, and other security protocols to protect user data. We also limit access to personal data to authorized personnel only.

Third-Party Services Bimba may integrate third-party services such as Google Maps, payment processors, and analytics tools. These services may collect and process user data according to their privacy policies.

Compliance with Laws We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Costa Rican privacy laws.

Changes to This Policy We may update this Privacy Policy periodically. We will notify you of material changes by updating the effective date or through direct communication where applicable. We encourage you to review this policy regularly.

Contact Us For any questions or concerns regarding this Privacy Policy, contact us at [email protected] or visit gobimba.com.