Bimba Help Center
Bimba strongly recommends wearing a correctly fitted helmet on every e-bike and e-scooter ride.
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Bimba strongly recommends a correctly fitted helmet for every e-bike and e-scooter ride. Helmets are not supplied with the vehicle. Bring your own helmet that meets the applicable safety standards and follow the manufacturer’s instructions for its intended use, fit and replacement.
Place the helmet level on your head so it covers the upper forehead. Adjust the fit system, fasten the chin strap and gently move your head to check that it stays in place. If the helmet slips, sits too far back or cannot be fastened securely, adjust it or choose another suitable helmet before riding.
Fit and fasten it before moving into traffic. If you need to adjust a strap, stop somewhere safe first. Carrying a helmet on the handlebar or in the basket does not provide protection, and hanging items from the handlebar can interfere with control.
Check for cracked material, broken straps, damaged buckles or a known hard impact. Follow the manufacturer’s replacement guidance after an impact even when damage is not obvious. A shared Bimba ride is not a reason to reuse a helmet whose condition you cannot trust.
Still check brakes, tires, lights and controls before unlocking. Ride only inside the active area shown in the app and choose another transport option when rain, flooding, darkness or road conditions make safe control uncertain. The current Rider Agreement and applicable traffic rules remain relevant on every trip.
Reviewed by Bimba Operations TeamOperational information verified · August 5, 2026
People also ask
Short, practical answers based on Bimba’s service information and cited official sources where applicable.
No. Bring your own suitable helmet before starting the ride; a helmet is not supplied with the e-bike or scooter.
Yes. Bimba strongly recommends a properly fitted and fastened helmet on both e-bikes and e-scooters.
Stop in a safe place before making any adjustment. Keep your hands available for steering and braking while moving.