Contact Bimba first
Send the QR number, last known location, time and a clear explanation. Do not confront anyone or try to recover the vehicle yourself.
Bimba Help Center
If a Bimba Is Lost or Stolen During Your Ride
Report a missing or stolen vehicle to Bimba immediately; responsibility is decided after reviewing the circumstances and trip data.
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About this pageIf a Bimba Is Lost or Stolen During Your Ride
What it helps withSanta Teresa, Costa Rica
Guide typeHelp article
Live detailsCheck the Bimba app
Report theft to police
If the vehicle was stolen, make a report to the local police as soon as possible and within 24 hours. Share the report details with Bimba.
How responsibility is reviewed
Bimba uses GPS, app and trip information together with the Rider Agreement. Charges are assessed case by case, including whether the vehicle was left unattended, unsecured or outside an approved area.
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Leer en español ↗Reviewed by Bimba Operations TeamOperational information verified · August 5, 2026
People also ask
Clear answers,
before you go.
Short, practical answers based on Bimba’s service information and cited official sources where applicable.
What should I know about contact bimba first?
Send the QR number, last known location, time and a clear explanation. Do not confront anyone or try to recover the vehicle yourself.
What should I know about report theft to police?
If the vehicle was stolen, make a report to the local police as soon as possible and within 24 hours. Share the report details with Bimba.
What should I know about how responsibility is reviewed?
Bimba uses GPS, app and trip information together with the Rider Agreement. Charges are assessed case by case, including whether the vehicle was left unattended, unsecured or outside an approved area.